Track & trace, broker calls, load files, detention and POD — operated for you, nights and weekends included. Your dispatchers stop chasing and start planning.
01 — Positioning
FMJR Services runs the operations desk for carriers who need the work covered without hiring for it — tracking, broker communication, load files, exceptions, detention, documentation and reporting, on your process and behind your name.
You move freight. We run the desk.
SIGNAL LOGIC
02 — Services
Start with track & trace and add the rest as you need it — or hand over the whole desk.
Every load watched from the moment it is assigned. Departure, ETA, pickup, delivery and detention are logged as they happen — and the broker hears it from us before they think to ask.
Your drivers drive, we take the calls. Status updates, delay explanations, rescheduling and appointment chasing all run through us.
One file per load, carried the whole way: rate con checked, appointments set, driver assigned, tracking out, POD in, file closed.
Most small carriers have nobody watching a truck at 2am. We do — nights, weekends, holidays, and the calls no one else picks up.
Identify, contact, resolve, report. A breakdown, a missed appointment, a receiver with no slot — worked while there is still time to act.
Waiting time is money only if it is documented. We clock arrival, check-in and check-out, build the file, and chase the payment.
The POD chased, read, filed and sent. Rate con, BOL and POD live in one place, and missing paperwork becomes our problem.
One board with the whole fleet: truck, driver, location, load, pickup, delivery, ETA, status, problem and the next action.
What the month actually looked like — on-time pickup and delivery, average detention, missed appointments, response times.
03 — How it works
SCROLL TO ADVANCE
The load enters our board the moment it's assigned. Driver, unit and route detail are logged, and the shipment is under active watch before the wheels turn.
We verify arrival, confirm loading, and capture departure. The shipper gets a clean confirmation without your dispatcher chasing it down.
Position, dwell and hours of service are tracked through the corridor. Scheduled check calls confirm what telematics can't, and every update lands where your team already works.
A stopped clock is an exception, not a guess. We confirm the cause with the driver, revise the ETA, and escalate to the people who need to re-plan — usually before the customer asks.
Arrival, unload and POD are confirmed at the destination. The final status goes out, the file closes clean, and the load is accounted for end to end.
04 — Operations summary
Rolling 30-day view across monitored accounts, plus one load end to end. Sample figures.
IN TRANSIT
0
active loads under watch
ON TIME
0
delivered within window
EXCEPTIONS
0
open · all assigned
AVG DWELL
0
origin + destination mean
05 — Who it's for
We work behind your brand, on your process, inside your systems.
Asset carriers running their own fleet who need monitoring coverage without adding night-shift headcount.
Brokerages that need every covered load watched and every customer updated on schedule, not on request.
Dispatch desks that want check calls and status chasing off the queue so planners can plan.
Providers managing multi-carrier volume who need one consistent visibility standard across partners.
06 — The case
Check calls, status chasing and update emails move off your dispatch desk so planners can plan.
One consistent monitoring standard across every load, every lane, every hour you operate.
Delays are caught and escalated while there is still time to act, not reported after the fact.
Every shipper and broker gets the same clear status cadence, in the format they expect.
07 — About
FMJR Services is a dedicated operations desk. We don't sell software and we don't replace your dispatchers — we take the shift so your team keeps its focus on capacity, margin and customers.
Three rotating shifts with written handover, so a load never falls between desks.
We run your SOP. Escalation paths, contacts and message templates stay yours.
Daily exception summary and a monthly service review with the numbers behind it.
FMJR Services helps logistics teams stay ahead of delays, reduce communication gaps, and keep every load accounted for.